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Amazon Frustrations

December 2nd, 2006 at 07:25 pm

OK OK, it's my own fault. Thinking I was on top of things, I ordered a bunch of Christmas stuff from them on 11/19. I still haven't received it, so I logged on to see what was up. Turns out, one of the video games I bought for my nephew (which, by the way, I would need to return anyway because he's not getting the hardware for Christmas), won't be released until 12/22. Because I chose free shipping, they wait until all products are available, meaning I won't get my order until at least 12/30!

So I wrote customer service an email (no phone # available), asking if I can either remove the video game from my order and have them send the rest, or pay shipping to have the rest of the items sent to me. Otherwise, I told them that I'd have to buy everything locally and return the whole order when I receive it.


On to other things, we're going to dinner at a friend's house tonight. We exchange gifts with this couple, so I need to run out to B&N later today to pick up a cookbook for them. I have a gift card, so there should be minimum out of pocket expenses.

Hubby's leaving on a business trip tomorrow afternoon, so I'm going to take advantage of the few days alone to finish up the November budget, and start to review where I'll end up for the year. I'll also get my Christmas cards written up and sent out...

Finally, I need to look into how my coupon trains are running. They're doing ok, but I think some improvements could be made to make them more useful to the members, so that's a goal for the month as well.

3 Responses to “Amazon Frustrations”

  1. StressLess Says:

    I'm pretty sure you can just cancel an order if it hasn't shipped yet. Then you could start over fresh with a new order, just leaving out the thing that hasn't been released yet. (Assuming the rest of the stuff adds up to enough for free shipping.) You go into your order history and do it from there. I've done it before, can't remember exactly why.

  2. HouseHopeful Says:

    I agree with StressLess. Plus, if you buy locally & wait for the items to be shipped, you will be responsible to pay for shipping costs to return the items PLUS Amazon's shipping costs for sending you the package in the first place. I would just cancel the order & start over.

  3. LdyFaile Says:

    I remember once being really frustrated with no apparent phone number for Amazon Customer Service. I did a google search and finally found one but that was a few years ago. If you still haven't heard from them it shouldn't be too hard to find.

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