Layout:
Home > It pays to call!!!

It pays to call!!!

March 19th, 2005 at 02:06 pm

Wow! It's only 9:00 on Saturday morning and I'm having a great day! Two months ago, I made changes to my family share plan with Verizon and signed a new 2-year contract. The deal I got was $59.99 for the first two lines, and $9.99 for each addt'l line (for my MIL), for 500 minutes. Plus my company has a corporate discount with Verizon so I save 17% off the first two lines. Anyway, the bill should be in the neighborhood of $67 or so, by the time the discount is applied and the fees and charges are added.

So last month, my bill comes in at about $115 (which was similar to my bills before I switched to the new plan). When I called about it, they said something about the fact that I switched mid-cycle and blah blah blah- it was a transition issue. This morning, I get an email from Verizon that my next bill is ready, and it's $117! So I call the (very friendly) customer service rep, who tells me that the in-network and weekend calling, which was supposed to be free, wasn't set up properly, thus my bill was so high.

So she credited me $80 for the last two billing cycles and straightened it out going forward!!! I know that I'm basically just getting my money back, but given that the last bill was already paid, I'm going to take the extra money and put it right into savings. Yeah!

The rest of the day should be spend-free! I have that bridal shower to go to, but the gift has already been paid. Then we're going to MIL for dinner. I'm hoping tomorrow should be a no-spend day too, because the weather is supposed to be cold and rainy. That means a roaring fire and family game board day.

It's shaping up to be a great weekend!!!

0 Responses to “It pays to call!!!”

Leave a Reply

(Note: If you were logged in, we could automatically fill in these fields for you.)
*
Will not be published.
   

* Please spell out the number 4.  [ Why? ]

vB Code: You can use these tags: [b] [i] [u] [url] [email]